Privacy Policy

Thank you for visiting our website. We recently updated our Privacy Policy, which outlines the information we collect, how it may be used and/or disclosed, as well as your options regarding these practices. If you have any questions or concerns regarding this Privacy Policy, please contact us at info@pieeyedinactivewear.com. Please be advised that this Privacy Policy replaces all previous policies regarding our data collection and information use practices. Please check back frequently as we reserve the right to change this policy, and to apply any changes to information previously collected, as permitted by law. If there are material changes to this policy or our information practices change in the future, we will notify you by posting the policy changes on this website. By using the Services, you agree to the collection, use and disclosure of your personal information as described in this Privacy Policy. If you do not agree, please do not use the Services.

Types of Information We Collect & Use

We collect the information you provide to us while using our Services when you visit our Site, place an order, participate in any of our promotions, surveys or product review, sign up for any of our loyalty programs and when you contact us. The information collected from you may include your name, age, mailing address, telephone/cellular phone numbers, e-mail addresses, as well as payment information.

Information We May Automatically Collect

We may use cookies, web beacons, pixel tags, log files, or other technologies to automatically collect certain information when you use our Site, or interact with our emails or advertisements on our Sites, or other Services. A cookie is a small data file that is sent to your browser from a web server and stored on your phone or computer's hard drive. For example, we may automatically collect information such as your IP address, geographic location data, unique user ID, cell phone model, operating system, carrier, and internet service provider. We also may collect information about your use of our Services, such as the time you spend using the Sites or Services, the number of times you visit, whether you click-through, open, or forward links, emails, and ads, and other Services usage data. These technologies, such as cookies, allow us to keep track of your order as you shop on our Sites, recognize registered users when they visit, and to provide those customers with information and advertising that is more relevant to them. If you order from us, we may use cookies or other technologies to monitor and maintain information about how you use our Services and what you buy. If you do not register with or buy from us, we may monitor and maintain information about your use in order to improve your shopping experience and provide you with more relevant content and advertising.

California Privacy Rights

Pursuant to California law, residents of this state are entitled to ask us for a notice describing what categories of personal information we share with third parties or with corporate affiliates for their direct marketing purposes. We do not provide any personal information to third parties for their own direct marketing purposes. We however may share your personal information with affiliated third parties.

Tracking Options and California Do Not Track

You may adjust your browser settings to limit certain tracking or to decline cookies, but by doing so, you may not be able to use certain features on the Services or take full advantage of our offerings. Even without a cookie, you can still take advantage of most of the features of our Site, including making a purchase. Our system may not respond to Do Not Track requests or headers from some or all browsers. We may also use certain service providers to provide our customers with more relevant online advertising based on their activities on our Site, and/or third party sites. We may also use technologies, such as our own cookies, to provide you with online advertising tailored to your interests. For certain service providers, such as social media platforms, and on your mobile device, you can adjust your privacy and advertising settings to limit your tracking for advertising or control whether you receive more relevant advertising. To opt out of any of the aforementioned information that may potentially be used for tracking, contact us at info@pieeyedinactivewear.com.

Information We Collect From Other Sources

We may obtain information about our customers from other sources, including social media networks that you use to connect with our Services. This information may include name, user name, demographic information, updated address or contact information, interests, and publicly-observed data, such as from social media and online activity. We may also compile the information we receive from and about you from multiple sources, including the information you provide to us on the Services, through our promotional or loyalty programs, customer surveys, contest entries/submissions, information we receive from third parties, information we automatically collect (as explained above in Information We May Automatically Collect section), and information provided by you when you shop in our stores.

How We May Use the Information Collected

The information we collect is used to improve the content of our Services, enhance the value of our products, expedite the shopping experience and communicate with affiliates and customers. This may also include to notify you about special events, product launches, applications for employment or career opportunities, contest entries, membership or loyalty programs you apply for, in responding to your comments, questions or complaints, and other information you have chosen to receive regarding our products.

Use of Information Disclosure

We use the information we collect from you for billing purposes and to fulfill your orders. We do not store your credit card information. If you have signed up to receive our email newsletter updates we may use your purchase history to personalize special offers and promotions for you. These offers and promotions will be delivered to you in the form of an email newsletter. We may also share the information we collect from you and about you with certain third-party partners. We also may use your personal information for our everyday business purposes such as service improvements, security, payment processing, analytics, operations, fraud detection and prevention, reporting, making back-ups and legal compliance. Please be aware that any personal or proprietary information or content that you voluntarily upload or submit for public posting to the Services (e.g., comments, pictures or other content) becomes publicly available and can be collected and used by others. It is a violation of the Service's Terms of Use for you to post content that requests personally identifiable information from other users of our Services. Please also be aware that it is possible that we may sell or buy other website(s) or assets. In such transactions, information about customers often is among the transferred assets. Accordingly, in the unlikely event that our company or substantially all of our assets are acquired by a third party, such information may be one of the transferred assets. Should such a sale or transfer occur, we will use reasonable efforts to try to require that the transferee use personal information provided through the Services in a manner that is consistent with this Privacy Policy. We may also occasionally share aggregate, non-personally identifiable information about users of our Services with third parties.

Ability to Opt-Out

At any time, you have the option of opting out of receiving emails regarding special offers, newsletters or other marketing communications from us by sending an email to info@pieeyedinactivewear.com with the subject header “unsubscribe” or by clicking on the link in the email you receive from us which will direct you on the process of opting out of future email marketing. Please be advised that by using these opt out procedures, you may still receive non-marketing email messages from us to confirm your order, respond to your questions, etc.

Customer Service

Based upon the personally identifiable information you provide us, we will communicate with you in response to your inquiries, and to provide the services you request. We will communicate with you by email or telephone, in accordance with your wishes. Opting out will not stop these types of communications.

Supplementation of Information

In order to process your credit card orders, we use Stripe, a third party service, to validate and verify your account information. All billing and account info is transmitted via https which is a secure encrypted protocol system.

Legal Disclaimer

At all times, we reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our website or company. You cannot opt out of disclosure of your personal information if required by lawful order.

Links to Other Sites

This website contains links to other sites that are not owned or controlled by pieeyedinactivewear.com. Please be aware that we, pieeyedinactivewear.com, are not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies only to information collected by this website. As such, your access or use of any such linked websites or apps is solely at your own risk, and hereby waive any and all claims against Pie-Eyed Inactive Wear with respect to such linked websites.

Security

The security of your personal information is important to us. We use reasonable technological and physical safeguards to protect personal information you provide to us from loss, misuse and unauthorized access, disclosure, alteration and destruction. When you enter sensitive information (such as credit card number and/or social security number) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL). We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet is 100% secure, however, we make all reasonable efforts to use commercially acceptable means to protect your personal information. In the unlikely event of a data breach, you will be notified as soon as possible.

Lost/Stolen Packages

Pie-Eyed Inactive Wear is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it, you must contact the United States Postal Service directly at 1-800-ASK-USPS® (1-800-275-8777). Any lost, stolen, or damaged packages must be reported as a claim to USPS. All shipments are insured and the buyer assumes all responsibilities of claims made with the shipping carrier. *PLEASE ADVISE: 'Business days' are defined as Monday-Friday, excluding holidays. The refund will be credited to the method of payment that you used for the initial purchase. All original shipping costs are non-refundable and a 25% restocking fee will be assessed on orders that are refused by the customer at the time of delivery or returned due to an "undeliverable" address.

APO and FPO

Army Post Office, Fleet Post Office and Post Office Box (APO/FPO and P.O. Box) addresses will be shipped with USPS and will be charged an additional $5 shipping charge. Shipments to APO/FPO addresses can take up to 4 weeks for delivery. Once the package is handed off to a Military Delivery Partner there is no tracking available.

RETURN POLICY

No refunds will be given unless an error occurs on our behalf.

1. Items must be returned within 30 days.
2. Return merchandise must be unworn and in its original packaging with all tags attached.
All return labels cost will be compensated by Pie Eyed Inactive Wear.
Once your return is received and inspected, we will send you an email notifying you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and the amount will automatically be applied to your credit card or original method of payment, within 7 days.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@pieeyedinactivewear.com.

Shipping Costs

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
***All shipping charges are nonrefundable. Your original shipping cost will not be reimbursed unless the item was delivered defective, damaged, etc.
If you have any questions regarding returns please contact our support team at info@pieeyedinactivewear.com.

SHIPPING POLICIES

Please allow 5-7 BUSINESS DAYS handling time on all orders. Some items may take an additional 2-3 business days to process. After it ships, you will be sent an email with your tracking information. All orders are shipped with standard shipping and expedited delivery is not available. We ship to all 50 states; P.O. Boxes; U.S. territories; and APO/FPO addresses. We have a flat $6 shipping charge on any order within the US. Shipments to PO boxes or military addresses are shipped via USPS. Orders must be placed before 2pm EST in order to be shipped out on the same day (if you place an order at 3pm EST Monday with Next Day it will not arrive to you until Wednesday). To ensure that your package is properly delivered and you receive shipment within the time frame we advertise, please make sure your address is fully entered and correct. Use correct abbreviations and have spaces inserted properly, we do not take responsibility for incorrect information or orders returned due to incorrect addresses. We will always do our best to assist you, but Pie-Eyed Inactive Wear does not hold responsibility for packages that are lost or stolen in transit. If you are still unable to locate your package, you must contact the shipping carrier to discuss the issue and file a claim through them

PRIVACY POLICY